Who We Are

Xtrawave Prism is a financial education and emotional investing consultancy based in Belgium. We help individuals understand the psychological aspects of investment decisions and develop healthier relationships with money management.

Our registered office is located at Beenhouwersstraat 118, 8000 Brugge, Belgium. You can reach us at +3256332630 or [email protected] for any privacy-related inquiries.

Information We Collect

When you interact with our services, we may collect different types of information depending on how you engage with us:

• Name, email address, and phone number when you register for webinars or consultations
• Financial background information you share during coaching sessions
• Communication preferences and feedback you provide
• Payment information for our services (processed securely through third-party providers)

• IP address, browser type, and device information when you visit our website
• Pages you visit and time spent on our site
• Cookies and similar tracking technologies (with your consent)
• Email engagement metrics when you interact with our newsletters

How We Use Your Information

We use the information we collect for legitimate business purposes that align with your expectations:

We don't use your information for automated decision-making or profiling that would significantly affect you. Everything we do involves human review and consideration of your individual circumstances.

Information Sharing and Third Parties

We're selective about who we share your information with. Here's when and why we might share your data:

We work with trusted companies that help us deliver our services, including email marketing platforms, payment processors, and website hosting providers. These partners only receive the minimum information needed to perform their specific functions and are contractually bound to protect your data.

We may disclose your information if required by Belgian or EU law, court orders, or regulatory requests. We'll notify you about such requests unless legally prohibited from doing so.

If our business is acquired or merged, your information may transfer to the new entity. You'll be notified of any such changes and have options regarding your data.

Your Privacy Rights

Under Belgian and EU data protection laws, you have several important rights regarding your personal information:

To exercise these rights, contact us at [email protected]. We'll respond within 30 days and may ask you to verify your identity to protect your privacy.

Data Security and Storage

We take reasonable steps to protect your information from unauthorized access, alteration, or destruction. Our security measures include:

• Encrypted data transmission using SSL/TLS protocols
• Regular security updates and monitoring of our systems
• Limited access to personal data on a need-to-know basis
• Secure backup procedures and data recovery plans
• Regular staff training on data protection and privacy practices

We keep your information only as long as necessary for the purposes we collected it. Generally, this means:

• Client records: 7 years after our last interaction (for legal and tax purposes)
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: 26 months maximum
• Email communications: 3 years unless you request earlier deletion

International Transfers

Some of our service providers are located outside Belgium or the EU. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the EU
• Certification schemes and codes of conduct

For example, our email marketing platform may process data in the United States under appropriate data transfer agreements. We regularly review these arrangements to maintain your privacy protection.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience. We categorize cookies as:

These cookies are necessary for basic website functionality, like remembering your preferences during a session. We don't need your consent for these.

Help us understand how visitors use our website so we can improve it. These are typically anonymized and we ask for your consent.

Used to show relevant content and track the effectiveness of our marketing efforts. Always requires your explicit consent.

You can manage cookie preferences through your browser settings or our cookie consent tool when available.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "Last Updated" date at the top of this page shows when we last revised the policy.